Reservation Deposits

Any group reservations or appointments for multiple services with a value of $150 or more will require a deposit with a credit card or gift card number to reserve your time with us. Specialty services for hair extensions will require 1/3 non-refundable deposit at time of making your reservation. For next-day delivery an additional shipping fee will be applied.

 

Cancellation Policy

We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hours’ notice, with a minimal of 24- hours so that we can schedule another guest and keep our service provider booked. Appointments cancelled with less than 24-hours’ notice will be charged 50% of the total services cancelled. No shows without a phone call or those cancelling within 4 hours of any appointment will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.

Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hours’ advance notice. Thank you for your understanding.

 

Children Policy

For the respect of the other guests, the protection of your children, and due to certain safety regulations, the salon is off-limits to children unattended without an appointment.

A parent must be present for children 18 years or younger to receive a massage.

 

Cell Phone Text Reminders

To help you not forget your special time with us we have several options to assist you. If we have your cell number we will automatically send you a text reminder 24-72 hours in advance of your appointment. Not getting text reminders? Just ask and we will turn this feature on for you. Automated text reminders are sent directly to your cell phone the week of your scheduled appointment. Confirm or cancel your appointment right from your cell phone. Reply YES to confirm, NO to cancel. To confirm your appointment cancellation via text we suggest that you call our front desk at 513-651-9889 to confirm we did receive your text reply. SOTO will not be responsible for cell or Internet difficulties.

 

Arrival Time & Late Policy

We suggest arriving at least 15 minutes prior to appointment for all appointments. Please allow some extra time for busier times like rush hour in the evening, on weekends and at holiday times. We schedule appointments according to our specialists’ availability and specialty.  If you are running late, please let us know and we will do our best to accommodate you.  Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment.  As a courtesy to all clients our treatments are completed as scheduled.  Suggestions are always welcome and should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to the time left and the full amount will be charged. In some cases depending on the amount of time needed to complete your service, you may be asked to reschedule.

 

Payment Methods

We accept cash, checks, SOTO Gift Cards, Visa Card and MasterCard.

 

Gratuities

We are often asked about gratuities. Gratuities are not included in any service, treatments or on gift cards unless noted.

Quality service is customarily acknowledged by a gratuity of 15-20%. Gratuities can by given in cash, or added to your credit card. On our specials and discounted services we suggest that you tip on the full amount of services prior to discount…Thank You!